Shipping policy
General Delivery Information:
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Delivery Partners: We offer next day deliveries by DPD next day, EVRI tracked and Amazon shipping.
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Service Areas: We deliver across the UK (some products are non-deliverable outside the UK mainland, e.g. Rattan chair set, which comes in cargo pallets)
Free Standard Delivery:
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Time: 2 - 4 business days
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Cost: Free for orders over £4.99
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Coverage: UK-wide
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Pallet orders: Please contact the customer service team for delivery timelines
Next-Day Delivery:
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Time: Available for orders placed before 1 PM
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Cost: £1.99
Tracking and Notifications:
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Tracking: Customers receive a tracking number via email once the products are shipped.
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Notifications: Email updates at each stage (order confirmation, dispatch, out for delivery, delivered)
International Shipping: Not Available
Packaging and Handling:
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Packaging Materials: We use Amazon standard packaging to deliver all products to your doorstep.
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Handling Fees: No additional handling charges.
Additional Services:
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Special Handling: None of the products we sell currently require any special handling services; however, if deemed fragile, items will be labelled as Fragile on the packaging and will arrive safely to you.
Customer Support:
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Contact: Email info@ecobaguk.com or call 020 4511 4377
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Availability: 7 days a week, 10 am to 6 pm