Refund Policy

Refund Policy – ecobaguk.com

Overview

At EcoBag UK, we are committed to ensuring our customers are fully satisfied with their purchases. If for any reason you're not happy with your order, you may return it for a full or partial refund in accordance with the conditions outlined below.

 

21-Day Return Window

Eligibility:
Returns must be requested within 21 days of the original purchase date.

Conditions:
Items must be unused, in their original condition, and returned in the original packaging to be eligible for a refund.

Refund & Return Fee

Return Fee:
A £2.99 return fee applies to all standard returns. However, if the item is defective, damaged, or incorrectly sent, we will cover the return costs and provide a full refund or replacement free of charge.

Full Refund:
Approved returns will be refunded to the original payment method within 5 business days after the returned item has been received and inspected at our warehouse.

Return Process

Initiate a Return:
To begin the return process, please email us at info@ecobaguk.com with your order number and reason for return. You can also contact our customer service team at 020 4511 4390 for assistance.

Return Shipping:

• Standard Returns: A return label will be issued and the £2.99 return fee will apply.

• Defective or Incorrect Items: If your item is faulty or you received the wrong item, we will cover the return shipping cost and no fee will apply.

Processing Time:
Refunds are processed within 5 business days of receiving and inspecting the returned product. A confirmation email will be sent once your refund has been issued.

Special Conditions

Damaged or Incorrect Items:
If you receive an item that is damaged or not as described, contact us immediately at info@ecobaguk.com. We’ll arrange a replacement or issue a full refund at no extra cost.

Extended Holiday Returns:
During holiday periods, extended return windows may apply. Details will be available at the time of purchase.

International Returns

International customers are responsible for any additional shipping costs. Customs duties and taxes related to returns are also the responsibility of the customer.

Contact Us

For any questions or additional support regarding our Returns & Refund Policy, please reach out to us at info@ecobaguk.com or call 020 4511 4390.

Policy Updates

EcoBag UK reserves the right to update or change this refund policy at any time. Any modifications will be posted on our website, and significant changes will be communicated via email.